ux/ui, graphic design, creative direction


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By giving this, the Harris Center case study the most detail and attention, it best encapsulates my design thinking and UX/UI Design process. Every project, whether app, website, game, or even print, follows the proven-successful five steps included in Google’s Design Thinking framework.

Diagram: Google Design Thinking framework: Empathy, Define, Ideate, Prototype, and Test








icon app XD | Case Study: Harris Center for Mental Health and IDD: Website and Mobile Appicon app Illustrator | Case Study: Harris Center for Mental Health and IDD: Website and Mobile Appicon app Photoshop | Case Study: Harris Center for Mental Health and IDD: Website and Mobile App




Hero Pic: The Harris Center for Mental Health and IDD: Mobile app and desktop, tablet, and mobile view of the redesigned website, all over a background suggesting a counseling setting




The Harris Center for Mental Health and Intellectual and Developmental Disabilities (Harris Center) is Texas’s third-largest healthcare providers, and largest behavioral health provider.

Unlike some of its smaller competitors, Harris Center lacked a professional mobile app presence. However, they also faced the challenge of a difficult-to-maintain website that no longer represented the enterprise organization they had become.

If they were to introduce a shiny new app, it would need to be done in conjuction with a wholly redesigned, modern, robust website built on a Drupal environment and designed to cater to multiple languages and physical and mental abilities, and it would need to address the needs of their many user groups.

Simultaneously developing an app and a website presented unique challenges, but also allowed me to put the design thinking process to work.


el 5 stars | Case Study: Harris Center for Mental Health and IDD: Website and Mobile App

The Harris Center’s positive feedback validated our efforts in delivering a high-quality product that effectively addressed their needs, and they expressed their satisfaction and gratitude in the best possible terms. They award us more work, including redesigns of their fundraising website, a justice system intercept web app, and more.

Here’s how the project unfolded.



As Webhead, we embarked on understanding the needs of the Harris Center through multiple direct-user and C-Level stakeholder interviews. These interviews helped us gather insights into the requirements, challenges, and goals of the project. A client survey was also conducted to collect data and assess the needs of different user types. A competitive analysis of five comparable organizations was performed to identify industry best practices and potential areas for improvement. Close partnerships were established with internal stakeholders to facilitate content creation, image gathering, and ongoing coordination.

ill understanding process | Case Study: Harris Center for Mental Health and IDD: Website and Mobile App


The research phase involved exploring personas and their associated user stories. User personas were created for different user groups, including employees, patients and families, community partners, and political entities. This helped ensure that the website and app we designed addressed the specific needs of each group. Additionally, we developed a comprehensive sitemap and a content map in collaboration with the Harris Center to lay the foundation for the design and build phases. Multi-lingual and accessibility functionality were incorporated to make the platform inclusive and accessible to all users.

Competitive Analysis

Competitive analysis for the Harris County website redesign

Proposed Redesign Sitemap
(Original website sitemap not shown)

Sitemap for the Harris Center for Mental Health and IDD's website redesign

Stakeholder Survey

Harris Center: research questionnaire 451

Stakeholder Survey Results

Harris Center: research findings 738

Selected Personas

The Harris Center Persona
The Harris Center Persona
The Harris Center Persona


Here, we focused on creating a visually appealing and user-friendly website and app. We wireframed two versions of the homepage and key secondary pages, and based on the chosen design direction, we created high-resolution mockups. Prototypes were developed to test the presentation and functionality of the platform. Throughout the process, we ensured content accuracy, responsiveness, and functionality through iterative build iterations.

App Dev Workspace

Birds-eye view of the Harris County website design flow workspace

Website Dev Workspace

Birds-eye view of the Harris County website design flow workspace

Selected App Wireframes
(Homepage, About Us, and Contact Us)

Selected app Mockups
(Homepage, About Us, and Contact Us)

Harris County app wireframe: Home screen
Harris County app wireframe: Locations screen
Harris County app wireframe: Service screen
Harris Center App: Home Screen
Harris Center App: About Us Screen
Harris Center App: Benefits Screen

Selected Website Wireframes
(Homepage, About Us, and Contact Us)

Selected Website Mockups
(Homepage, About Us, and Contact Us)

Website wireframe: Harris Center: Homepage
Website wireframe: Harris Center: About Us
Website wireframe: Harris Center: Contact Us
Homepage mockup for the Harris Center for Mental Health and IDD
About mockup for the Harris Center for Mental Health and IDD
Contact mockup for the Harris Center for Mental Health and IDD


After app and website mockups were approved, I handed off my highly-organized and notated design environment (in this case, Adobe Xd) to the two development team, and continued to work closely with each of them to ensure the finished product aligned with the mockups, and that functionality and responsiveness behaved as planned.


Post-launch, we scrutinized analytics, and conducted multiple rounds of user interviews and testing to inform ongoing iterative improvements to both products, a process that continues today.

To facilitate customer ease-of-use, I produced detailed documentation to stepping the client through their most common CMS tasks. Coupled with weekly meetings, the client expressed gratitude at the smooth transition, knowing that the expreience could have proven a difficult one.


Harris Center: CMS Training: Cover


Harris Center: CMS Training: Internal page example


As the project unfolded, we encountered valuable insights that shaped our approach and yielded significant findings.

Managing the simultaneous development of the website and mobile app proved to be an enlightening experience, teaching us the art of juggling multiple projects with finesse. This required meticulous planning, seamless coordination, and adept time management to ensure each aspect received the attention it deserved.

In retrospect, we realized the benefits of a sequential integration approach. If we had initiated the app project after completing the website, we could have harnessed all the lessons learned during website development to seamlessly integrate the two platforms. This would have allowed for a more harmonious fusion of design and functionality, enhancing the overall user experience.

Additionally, working within the Drupal environment presented an opportunity for us to refine our expertise in optimizing assets such as images, documents, and verbiage. We learned how to tailor these elements specifically for Drupal, ensuring optimal performance and improved user engagement.

Moreover, our role extended beyond technical execution. We guided stakeholders towards embracing a mobile experience that surpassed a mere replication of the website. By showcasing the value of an app-like mobile interface and aligning it with their objectives, we helped stakeholders recognize the unique benefits it offered.

These findings have not only enriched our skill set but have also provided valuable insights for future projects. They serve as a testament to our commitment to continuous learning, adaptability, and delivering exceptional digital experiences


In addition to my role as the UI designer for the website and mobile app, my extensive marketing experience allowed me to take on additional responsibilities at the Harris Center.
Leveraging my skills in designing print and digital assets, I was able to create compelling messaging and graphics for their social media and digital advertising campaigns. This included crafting engaging content and designing visually appealing assets to enhance their online presence and reach their target audience effectively. Furthermore, my expertise extended to designing training materials at a high level, ensuring that the resources provided a seamless learning experience for staff and stakeholders.
By taking a holistic approach to their design and marketing needs, I was able to contribute to the overall success of the Harris Center’s digital initiatives.
Social Media: IDD Resource EventSocial Media: Mental Health is for EveryoneDigital Ad: Pride MonthDigital Ad: Juneteenth