ux/ui, graphic design, creative direction


210 347 8123


While every project—app, website, etc.—follows Google’s Design Thinking framework, for the sake of reducing repetition, this case is somewhat abbreviated. For a complete example of my design thinking and UX/UI Design process, view the Harris Center case study.

Diagram: Google Design Thinking framework: Empathy, Define, Ideate, Prototype, and Test






6 MONTHS (SEPT ‘20 – MAR ‘21)


icon app XD | Case Study: UX/UI: Waltr Appicon app Illustrator | Case Study: UX/UI: Waltr Appicon app Photoshop | Case Study: UX/UI: Waltr App


icon app Acrobat | Case Study: UX/UI: Waltr Appicon app InDesign | Case Study: UX/UI: Waltr App
Hero Pic: Walter SaaS App: Tablet app open with hand pointing at screen open, with elderly person similing, using the app in a comfortable home-like setting


During the COVID-19 pandemic, families faced unprecedented challenges as they were separated from their loved ones in retirement and nursing homes. With visitation restrictions in place, a profound sense of isolation and helplessness overwhelmed patients and their friends and families.

Mascouche, Quebec-based software development company, HiveHub’s, founder and CEO had an elderly relative so felt this frustration first hand, and he was in a position to do something about it. In a flash of inspiration, Waltr app was conceived.

THE challenge

As UX/UI Designer, I needed to learn as much about the retirement home industry, the likely user groups, their wants, needs, and probably pain points, and more to design an app that would bridge the physical and emotional separation so many were experiencing.

MVP features included basic texting, video calls, co-play games, and a picture album. In further iterations, we added communication with caregivers and facility management which required HIPAA-secure account managment, and much more.


el 5 stars | Case Study: UX/UI: Waltr App

Waltr exceeded every stakeholder and user expectation. The app successfully connected families, improved patient care, and alleviated emotional distress. It served as a reliable and secure platform for communication, facilitated gameplay, photo sharing, and provided essential health tracking features. Representatives from each user group expressed their satisfaction with the final product and our responsiveness to incorporating their feedback into each development iteration.



Throughout each phase of the project, I ensured a thorough understanding of the purpose and goals of the build. This involved conducting field studies to gain insights into the needs and preferences of the target user groups. Stakeholder interviews, and requirements analysis shape the project direction.

ill understanding process | Case Study: UX/UI: Waltr App


To inform the design phase, we conducted research, including a competitive analysis, design reviews, persona building, task analysis, journey mapping, and human-centered design. I also crafted user stories.

waltr method competitive analysis | Case Study: UX/UI: Waltr App
waltr user journey | Case Study: UX/UI: Waltr App
waltr persona 1 3 | Case Study: UX/UI: Waltr App
waltr persona 3 3 | Case Study: UX/UI: Waltr App
waltr persona 2 1 | Case Study: UX/UI: Waltr App


I created a comprehensive sitemap, planned accommodations for accessibility, ADA/508 compliance, and multiple languages. I developed wireframes and high-resolution mockups that kept branding other necessary design considerations in the forefront.

Though not in the original scope, I designed with responsiveness in mind, which paid off when a client later requested a mobile version!

Pic: Waltr app's design  library
PIc: Waltr app site flow map
PIc: Birds-eye view of the Waltr app design  workspace with customer, caregiver, and facility pages grouped


Seamless design-to-development handoff is the bridge between vision and reality. It ensures that your meticulously crafted app screens are brought to life with precision. Clear communication, detailed documentation, and a shared understanding between designers and developers are paramount. A smooth handoff accelerates development, minimizes errors, and ultimately results in a polished, user-friendly app. It’s where design transforms into a tangible experience.


Pic: Waltr app Family/Patient example screens


Pic: Waltr app Caregiver example screens


Pic: Waltr app Facility/Admin example screens


Launching your app is just the beginning. Prompt implementation of testing and iterative improvements post-launch are keys to long-term success. User feedback and real-world usage reveal insights that can refine your app, enhance its performance, and ensure it stays relevant.

To ensure the app’s quality and usability, extensive testing was conducted. This included qualitative usability testing, limited user group outreach and accessibility evaluation, and benchmark testing.

Regular updates and a commitment to excellence make your app a trusted, evolving companion for your users. The journey doesn’t end at launch; it continues with each enhancement, delivering a continually improving user experience.

method benchmark testing | Case Study: UX/UI: Waltr App


Actively listening to user feedback was crucial for continuous improvement. Surveys, usability bug reviews, and feedback reviews helped gather insights and guide iterative development.


Throughout the journey of developing the Waltr app, we embarked on a meaningful mission to make a positive impact on the lives of individuals who were separated from their loved ones during challenging times. Witnessing families reunite virtually and hearing the heartfelt stories of caregivers and facility administrators who found solace in our app was truly gratifying.

One key learning from this project was the value of building with expandability in mind. By taking the time to establish a robust design system and ensuring scalability, we were able to seamlessly transition from a tablet-only experience to a mobile app. This foresight proved essential as the demand for Waltr grew, allowing us to adapt and modify the app to meet the evolving needs of our users.

This project has reinforced the importance of empathy-driven design and the power of technology in fostering connection and support. It has been a remarkable journey, and we are humbled to have played a role in bringing families together and easing the lives of dedicated caregivers and facility administrators.


Since I have TONS of experience, creating corporate identities, I also reworked the Waltr app logo, and I was able to create the marketing website and print and digital collateral for promoting the company and the app itself.


logo waltr 1 | Case Study: UX/UI: Waltr App
logo waltr updated | Case Study: UX/UI: Waltr App

(select pages)

waltr mktg cover | Case Study: UX/UI: Waltr App
waltr mktg benefits | Case Study: UX/UI: Waltr App
waltr mktg caregiver | Case Study: UX/UI: Waltr App